How can we help you?
Once you complete your purchase, you will see a confirmation page with your order details. Additionally, we will send you an order confirmation email to the email address provided at checkout. This email will include: Your order number A summary of the items purchased The total amount charged If you don’t see the confirmation email in your inbox within a few minutes, please check your spam or junk folder. If you still can’t find it, feel free to contact us at [Your Email] with your name and the email address used for the order.
We accept UPI payments, Google Pay, Paytm, Stripe payments, PayPal payments and all major debit & credit cards (VISA, Mastercard, Maestro, Amex).
The prices displayed on our site are tax-free in INR, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
All orders are handled and shipped out from our warehouse. We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.
Once you place your order, please allow 1-2 business days to process your order. After that it goes to processing peroid which may take upto 2 weeks as orders are made with your prefered coustomization . Delivery peroid depand upon your location.
In this case, If you don’t receive your order within 30 days, you are eligible for a full refund.
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering.
To return an item please contact us at support@crescentgibbous.com
Yes, we ship worldwide
We ship from India
Yes, we offer free shipping for orders over [$X] within [specific regions or countries]. Shipping rates for orders below this threshold will be calculated at checkout.
If your package hasn’t arrived within the estimated delivery timeframe, we recommend checking the tracking information provided in your shipping confirmation email. Delays may occur due to shipping carrier issues, weather, or customs clearance for international orders. If you need further assistance, contact us at [Your Email] with your order details.
If you need to update your shipping address, please contact us immediately at crescentgibbousstore.cg@gmail.com. If the order hasn’t been shipped, we’ll do our best to make the change. However, once the order is shipped, we cannot modify the address.
You can email us at support@crescentgibbous.com or message/call/whatsapp on +91 6239040934 where our customer service team will be happy to help you with whatever you need!
Yes, You can contact us at +91 6239040934 or in case we are unavailable please contact with us via Email: support@crescentgibbous.com
Please contact us at support@crescentgibbous.com if you have received merchandise that is incorrect, missing or defective. Please include your order number, photographs of the item(s) and 360 degree video of your unpacking order. We will do our very best to resolve your case as soon as possible.